This Refund Policy explains how refunds are handled for bookings made through the YourLab platform operated by Decto Healthcare Technology Private Limited.
Refund Processing
Approved refunds will be processed within 3–7 working days after deduction of applicable platform fees, taxes and payment gateway charges.
Eligibility for Refunds
- Cancellations made within the permitted cancellation window.
- Appointments cancelled by the healthcare provider.
- Duplicate or failed transactions where the service was not availed.
Non-Refundable Charges
Platform fees, applicable taxes and payment gateway charges are non-refundable and will be deducted from any approved refund amount.
How to Request a Refund
To request a refund, email us at yourlab2025@gmail.com with your booking details. Our team will review your request and respond within a reasonable time.
Contact Us
For refund-related queries, email us at yourlab2025@gmail.com.